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Refund & Returns Policy
Last updated: 16 September 2026
We want you to keep the piece, not the packaging. If something isn’t right, you have 30 days from the day your order is delivered to return it.
Return window and condition
- Return within 30 days of delivery.
- Items must be unworn, unwashed and unaltered, with all original tags attached and the original packaging intact.
- Footwear must be tried on indoors only; scuffed soles cannot be accepted.
- Please include the packing slip or your order number so we can match the return to your order.
What we cannot accept
- Final sale and last-chance items, which are marked on the product page and at checkout.
- Personalised or monogrammed pieces.
- Garments that have been altered, hemmed or repaired by a third party.
- Items returned after the 30-day window.
Natural variation in leather and wool
Full-grain leather carries scars, grain variation and colour depth that change with use. Cashmere and undyed wool vary slightly from piece to piece. These are characteristics of the materials, not faults, and they are not grounds for a return.
How to start a return
Email care@aurenvelle.shop with your order number and the reason for the return. We will send a return authorisation and instructions within one business day. Please do not send anything back before you have an authorisation — unauthorised parcels cannot be traced to your order.
Who pays for return shipping
- Faulty or incorrect items — we cover return shipping and send a replacement or issue a full refund, including the original delivery cost.
- Change of mind, inside the United States — returns are free using our prepaid label.
- Change of mind, international — return shipping is paid by you, and we recommend a tracked service.
Refunds
Once your return arrives we inspect it within two business days and email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few days longer to show the credit. Original delivery charges are refunded only when the whole order is returned or the item was faulty.
Exchanges
We do not hold stock for exchanges. The quickest route to a different size is to return the original piece for a refund and place a new order.
Faulty items
Every piece carries a two-year guarantee against manufacturing defects. Send photographs and your order number to care@aurenvelle.shop and we will repair, replace or refund the piece. Wear and tear, accidental damage and natural material variation are not covered.
Repairs
We repair our leather goods for the life of the piece, for the cost of shipping. Email us and we will advise.
Contact
Questions about this policy can be sent to care@aurenvelle.shop, or by post to Aurenvelle Studio, 96 Greene Street, New York, NY 10012, United States.