Refund & Returns Policy

Last updated: 16 September 2026

We would rather you kept the piece than kept the packaging. If something is not right, you have 30 days from the day your order is delivered to return it.

The short version

30 days from delivery to change your mind.
Unworn, unwashed and unaltered, with the tags still on. Try footwear indoors only.
Faulty or wrong item? We cover the return shipping and make it right.
Refunds go back to the original payment method once we have inspected the return.

Return window and condition

Return within 30 days of delivery.
Items must be unworn, unwashed and unaltered, with all original tags attached and the original packaging intact.
Footwear must be tried on indoors only; scuffed or outdoor-worn soles cannot be accepted.
Please include the packing slip or your order number so that we can match the return to your order.

What we cannot accept

Final sale and last-chance items, which are marked on the product page and at checkout.
Personalised or monogrammed pieces.
Garments that have been altered, hemmed or repaired by a third party.
Items returned after the 30-day window, unless they are faulty.
Pieces sent back without a return authorisation, because we cannot trace them to your order.

Natural variation in leather and wool

Full-grain leather carries scars, grain variation and colour depth that change with use. Cashmere and undyed wool vary slightly from piece to piece. These are characteristics of the materials, not faults, and they are not grounds for a return.

How to start a return

Email Honeyfindsbee@gmail.com with your order number and the reason for the return.
We reply within one business day with a return authorisation and full instructions.
Repack the piece in its original packaging, with the tags attached, and include the packing slip.
Send it back using the label we provide, and keep the tracking receipt until the refund lands.
We inspect the return within two business days and email you the outcome.

Please do not send anything back before you have an authorisation — unauthorised parcels cannot be traced to your order.

Who pays for return shipping

Faulty or incorrect items — we cover return shipping and send a replacement or issue a full refund, including the original delivery cost.
Change of mind, inside the United States — returns are free using our prepaid label.
Change of mind, international — return shipping is paid by you. Please use a tracked service, as we cannot refund a parcel that never reaches us.

Refunds

Once your return arrives we inspect it within two business days and email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few days longer to show the credit. Original delivery charges are refunded only when the whole order is returned or the item was faulty.

Exchanges

We do not hold stock back for exchanges. The quickest route to a different size is to return the original piece for a refund and place a new order — that way the size you want is reserved for you straight away.

Faulty items and our guarantee

Every piece carries a two-year guarantee against manufacturing defects. Send photographs and your order number to Honeyfindsbee@gmail.com and we will repair, replace or refund the piece. Wear and tear, accidental damage and natural material variation are not covered.

Wrong or missing items

If your order arrives with the wrong piece or is missing something, contact us within 14 days of delivery. We will send the correct item at our cost and arrange collection of anything sent in error.

Repairs

We repair our leather goods for the life of the piece, for the cost of shipping. Email us a photograph and we will advise on timing and cost before you send anything.

Related policies

Contact

Returns, repairs and faults are all handled at Honeyfindsbee@gmail.com. Include your order number and we will reply within one business day.